Refund policy
Return and Refund Policy
Lumora Patches is operated by Digital Demand Ltd. This policy applies to all orders placed at lumorapatches.store.
Returns and refunds
For hygiene reasons we can't take back opened patches, so there's nothing for you to return.
If Lumora isn't working for you, email support@lumorapatches.store within 30 days of delivery and we'll refund you in full — opened pouches included. You won't need to send anything back.
Damaged, defective or incorrect items
If your order arrives damaged, defective, or is not the item you ordered, we'll make it right. Contact us within 30 days of delivery at support@lumorapatches.store and include:
- Your order number
- A brief description of the issue
- Clear photos of the product and its packaging showing the problem
We will review your claim and respond within 3 business days. If we confirm the issue, we will offer either a replacement or a refund to your original payment method. You will not need to send the item back.
Claims made more than 30 days after delivery, or without photos, may not be eligible.
Lost or undelivered orders
If your tracking shows your order as delivered but you haven't received it, please check with neighbours and your local carrier first, then contact us within 14 days of the delivery date. If your order hasn't arrived within the estimated delivery window, contact us and we'll investigate with the carrier.
Order cancellations
Orders are processed quickly. If you need to cancel, contact us as soon as possible. If your order has not yet shipped, we'll cancel it and issue a full refund. Once an order has shipped, it cannot be cancelled.
Refund processing
Approved refunds are issued to your original payment method. Depending on your bank or card provider, they typically take 5–10 business days to appear.
Contact us
For any questions about this policy, email support@lumorapatches.store