
Why we started Lumora
Ex-athletes, gym regulars, our parents or labourers: almost everyone we know says the same thing sooner or later. “My knees are killing me.” We built Lumora to give them something simple that actually helps: deep infrared warmth and gentle vibration, 15 minutes at the end of the day.
— Oli & James, founders
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Use it every day
Give it a proper go for a full month at home.
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Not for you? Return it
Return it within 30 days for a refund of the item price. Return postage is paid by the customer.
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Tracked to your door
Ships in 1–3 business days, arrives in 7–15, tracked all the way.
Questions, answered
Is it safe?
It's designed for comfortable, steady warmth you control from the LCD screen. Start on a lower setting and work up.
How do I charge it?
With the included charging cable. Plug it into any USB phone charger or computer.
Can I use it on both knees?
One at a time with a single massager. That's why most customers choose the 2-pack, so both knees can be done together, and it comes with a free compression sleeve.
What size sleeve do I need?
The sleeve comes in S to XXL. Measure around the middle of your knee and check the size guide. Check the size chart available
Can I use it after exercise?
Yes. Lots of runners and gym-goers use it as part of their cool-down.
Will it help with arthritis?
It isn't a medical device and doesn't treat any condition. Many people with stiff, achy knees find the warmth and massage comforting. If you have a medical condition, check with your doctor first.
Who shouldn't use it?
Check with your doctor first if you're pregnant, have diabetes or reduced feeling in your legs, have circulation problems, or have a recent injury. Don't use it on broken or irritated skin, and don't fall asleep with it on.
What's your returns policy?
Return it within 30 days of delivery for a refund of the item price (return postage is paid by the customer). Faulty, damaged or wrong item? We'll replace or refund it free. Email support@lumorawell.com to start a return.
Ready for easier knees?
Infrared warmth, gentle massage and a simple daily routine, all in 15 minutes a day.
